Please read this Privacy Policy carefully before using this Website.

Privacy Policy Consent
The Website and its Content is owned by Family Renewal, Inc DBA Mental Health Keto (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of our Website (“Website”).

This Privacy Policy outlines the types of information we gather about you while using the Website and the ways in which we use this information. It describes how we collect, use, process, and distribute your information, including Personal Data (as defined below) used to access this Website. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Website shall be limited to the purposes under this Privacy Policy and our Terms of Use or other contracts if you’re a client or customer.

Please read this Privacy Policy carefully. Because the internet/web is an evolving medium, we may need to change our Privacy Policy at some point in the future. We reserve the right to change this Privacy Policy on the Website at any time without notice. In the event of a material change, we will let you know via email and/or a prominent notice on our Website and update the Effective Date of this policy to reflect the date of the changes. By continuing to use the Website after we post such changes, you accept the Privacy Policy as modified.

Use of any personal information or contribution that you provide to us, or which is collected by us on or through our Website or its content, is governed by this Privacy Policy. By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it.

Information We May Collect
We collect personal information from you so that we can provide you with a positive experience when utilizing our Website or content. We will only collect the minimum amount of information necessary for us to fulfill our obligation to you. We may collect your:

  1. Name and an email address so we can deliver our newsletter to you — you would be affirmatively consenting to this by providing this information to us in our contact forms.
  2. Name and an email address if you complete our contact form with a question. We may send you marketing emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question.
  3. Billing information, including your name, address, and payment details, in order to process payments for goods purchased through our website (e.g., sticker purchase through Woo Commerce).

Please note that the information above (“Personal Data”) that you are giving to us is voluntarily, and by providing this information to us, you are giving consent for us to use, collect, and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us at nicole@mentalhealthketo.com.

If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Website or Content.

Tracking and Cookies
We do use tracking tools like Google Analytics and basic tracking through WordPress to monitor how users interact with our Website. These tools help us identify your IP address, general geographic location, and how you navigate the Website. This data is used to improve our services and marketing efforts but is not personally identifiable to you. We do not use cookies to store any personally identifiable information.

  • Google Analytics: This tool helps us track visitor behavior, such as which pages are visited, how long users stay on the site, and where they are located (by country or region). This information is collected anonymously and used to improve the functionality of the Website and for marketing analysis.
  • WordPress: Our hosting provider, WordPress, may also collect traffic data such as IP addresses, browser types, and other aggregate data to help us manage the Website’s performance.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, if you choose to refuse cookies, some parts of the Website may not function properly.

HIPAA and GDPR-2 Compliance Disclaimer
Please be aware that the contact form on this Website is not HIPAA-compliant or GDPR-2 compliant. Therefore, do not provide any personal medical information that you are concerned with keeping private when using this form. This Website is for informational purposes only, and while private consultations can be initiated through the contact form, if you need to share medical information, please contact us to arrange access to a secure and compliant communication mechanism before doing so.

What We Do with Information We Collect
We collect and store the information you voluntarily provide via the contact form or when you subscribe to our newsletter. We may use this information for the following purposes:

  1. Contact You
    We may contact you with information that you provide to us based on these lawful grounds for processing:
    • Consent: We may contact you if you give us your clear, unambiguous, affirmative consent to contact you.
    • Legitimate Interest: We may contact you if we feel you have a legitimate interest in hearing from us. For example, if you sign up for a webinar, we may send you marketing emails based on the content of that webinar. You will always have the option to opt out of any of our emails.
  2. Process Payments
    We will use the Personal Data you provide to us, such as billing information (name, address, and payment details), to process payments for purchases of goods (e.g., stickers) through WooCommerce. We only use third-party payment processors (such as credit card processors) that take the utmost care in securing data and comply with applicable privacy laws (such as GDPR).
  3. No Sharing with Third Parties
    We do not share, sell, or disclose your Personal Data to any third parties, except for necessary third-party services to process your purchases (such as payment processors and WooCommerce). Your information is solely used for internal purposes, such as communications and fulfilling orders.

Viewing by Others
Note that whenever you voluntarily make your Personal Data available for viewing by others online through this Website or its content, it may be seen, collected, and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the information that you voluntarily share (i.e., sharing a comment on a blog post, posting in a Facebook group that we manage, sharing details on a group coaching call, etc.).

Submission, Storage, Sharing, and Transferring of Personal Data
Personal Data that you provide to us is stored internally or through a data management system. Your Personal Data will only be accessed by those who help to obtain, manage, or store that information, or who have a legitimate need to know such Personal Data (i.e., our hosting provider, newsletter provider, WooCommerce, or payment processors).

It is important to note that we may transfer data internationally. For users in the European Union, please be aware that we transfer Personal Data outside of the European Union. By using our Website and providing us with your Personal Data, you consent to these transfers in accordance with this Privacy Policy.

Data Retention
We retain your Personal Data for the minimum amount of time necessary to provide you with the information and/or services that you requested from us. We may retain transaction records and billing information for the necessary time to comply with legal, contractual, and accounting obligations.

Confidentiality
We aim to keep the Personal Data that you share with us confidential. Please note that we may disclose such information if required to do so by law or in the good-faith belief that: (1) such action is necessary to protect and defend our property or rights or those of our users or licensees, (2) to act as immediately necessary in order to protect the personal safety or rights of our users or the public, or (3) to investigate or respond to any real or perceived violation of this Privacy Policy or of our Website Disclaimer, Terms and Conditions, or any other Terms of Use or agreement with us.

Passwords Not Required
This Website does not require the creation or use of a username or password. There are no user accounts to manage or protect. If you engage in a private consultation with us, separate secure communication mechanisms may be arranged for sensitive or private information.

How You Can Access, Update, or Delete Your Personal Data
You have the right to:

  1. Request information about how your Personal Data is being used and request a copy of what Personal Data we use.
  2. Restrict processing if you think the Personal Data is not accurate, unlawful, or no longer needed.
  3. Rectify or erase Personal Data and receive confirmation of the rectification or erasure. (You have the “right to be forgotten”).
  4. Withdraw your consent at any time to the processing of your Personal Data.
  5. Lodge a complaint with a supervisory authority if you feel we are using your Personal Data unlawfully.
  6. Receive Personal Data portability and transference to another controller without our hindrance.
  7. Object to our use of your Personal Data.
  8. Not be subject to an automated decision based solely on automatic processing, including profiling, which legally or significantly affects you.

Unsubscribe
You may unsubscribe from our e-newsletters or updates at any time through the unsubscribe link at the footer of all email communications. If you have questions or are experiencing problems unsubscribing, please contact us at nicole@mentalhealthketo.com.

Security
We take reasonable steps to protect any information you voluntarily provide through the contact form. We do not collect sensitive personal data beyond what you provide, and no further security measures are required beyond securing the minimal information we receive. As no sensitive or private information is stored, data breaches, if any, would not affect your Personal Data.

Third-Party Websites
We may link to other websites on our Website. We have no responsibility or liability for the content and activities of any other individual, company, or entity whose website or materials may be linked to our Website or its content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use, and protect the privacy of your Personal Data.

Children’s Online Privacy Protection Act Compliance
We do not collect any information from anyone under 18 years of age in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (General Data Protection Regulation of the EU). Our Website and its content are directed to individuals who are at least 18 years old or older.

Notification of Changes
We may use your Personal Data, such as your contact information, to inform you of changes to the Website or its content, or, if requested, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify, or otherwise alter our Website, its content, and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically. Continued use of any of the information obtained through or on the Website or its content following the posting of changes and/or modifications constitutes acceptance of the revised Privacy Policy. Should there be a material change to our Privacy Policy, we will contact you via email or by a prominent note on our Website.

Data Controllers and Processors
We are the data controllers as we are collecting and using your Personal Data. We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR-compliant.

If you have any questions about this Privacy Policy, please contact us at nicole@mentalhealthketo.com or 2015 NE 96th CT, Vancouver, WA 98664.

Last Updated: 09/16/2024